FREQUENTLY ASKED QUESTIONS

  • Yes! We offer free delivery for Clarksville & any surrounding city within a 20 mile radius of Governor’s Square Mall!

    Delivery fees apply for all bookings outside of a 20 mile radius from Governor’s Square Mall and range from $50-200. If you live outside of our free delivery zone, we highly recommend inquiring before booking for a delivery quote to make sure that it works for you!

  • We set up the morning of your party between 7am-2pm. In the case that you need a special delivery time, please let us know and we will do our absolute best to accommodate!

    We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Any pickups requested after 9pm will incur an additional charge of $50 per hour.

  • We accept credit and debit cards as well as cash. If paying in cash, please have exact change as our delivery crew does not carry cash.

    Upon booking we require a $50 deposit to secure your date. The remaining balance for your booking will then be invoiced to you via email and due at the time of your rental delivery.

  • We require a $50 non-refundable deposit to book our inflatables. This deposit is put towards the total of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for any future date! If you reschedule your event more than once, there will be a $50 inconvenience fee.

  • We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home.

    We cannot under any circumstances set up on rocks, gravel, or dirt!

  • The inflatable will be totally clean! We wash, sanitize, and dry our inflatables immediately after each use and spot clean on site at each event.

  • We are fully licensed and insured, so we can absolutely set up at parks unless they specifically have a rule against it. We recommend reaching out to the park you have your reservation at to double check prior to booking.

    During that same time, please check with your park to see what permits or proof of insurance they may need us to provide and we are happy to send that over!

    It is your job to make sure the park has an electrical hookup to power the blower throughout your event. If the park you are hosting at does not have one, you will need to be prepared with a generator.

  • If it is raining the day of your event and you decide to cancel, the $50 deposit will be held, but can be put towards your future event scheduled for a later date! That being said, a little light rain will not hurt our inflatables.

    We know how much effort goes into planning and coordinating events, so we encourage you to avoid cancelling due to rain so you can continue to enjoy your event as planned, but we will do our absolute best to accommodate any necessary changes to your booking whenever possible!

    Due to safety reasons, our bounce house must be shut off if winds exceed 15 mph. No exceptions. If higher winds are predicted the day of your event and you choose to move forward with your rental we are happy to set-up as long as the inflatable is turned off during any time period where winds exceed 15 mph. The same goes for lighting and thunder!

    In all cases of unideal weather you have until 6:00am the morning of your rental to let us know if you are going to postpone!

  • There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain.

    Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done.

    We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer you will be held responsible for replacement costs.

  • Balloons and other styling are not required when booking your bouncer! However, they are the perfect way to highlight your party theme, adding the perfect pop of color to any partyscaJust click here to view it!pe and one of our favorite additions!

    We do not currently offer any balloon styling services ourselves, but you are absolutely welcome to DIY your own garland as long as you follow the instructions sent upon booking.

    We do, however, offer Fringe Panel Rentals which are a great alternative or addition to balloons. You can learn more about pricing + color options for our Fringe by clicking here!

    And if like us, you would rather leave balloons to the professionals, feel free to check out our free Castle Styling Guide for a list of ways to dress up our castles and the vendors in town to use! Just click here to view it!